casino community relations

Bethlehem Sands says, smoke ‘em if you got ‘em

soapboxBethlehem Sands says, smoke ‘em if you got ‘em — Take a look at the amazing difference in revenue from the smoking versus the non smoking sections.

At Sands, smoking-section machines have brought in $384 per day, compared with $181 for nonsmoking-section machines.

Philadelphia Park Casino’s smoking section machine took in $583 per machine per day, compared with $210 for its nonsmoking machines. Mount Airy’s smoking-section machines took in $380 a day, while its nonsmoking-section machines took just $133, according to numbers released by the Pennsylvania Gaming Control Board.

So…what does this mean?  Understand the characteristics of the gamer… are they all this way NO…but you better believe this:   Frequently, people who enjoy gambling enjoy being able to smoke and drink as well.

http://www.mcall.com/news/all-a1_4sands.6997841aug25,0,7764074.story

Tags: , , ,

Thursday, August 27th, 2009 News and Views No Comments

News and Views

soapboxGaming is adult entertainment.  There are tribes that struggle with meshing their tribal culture and beliefs with gambling environments.  While certain aspects of casinos and gaming involve the potential perpetuation of some of the ills that are suffered in Indian country, tribes have to understand that gaming is for adults and is not designed to prevent or cure social problems.  

An example of this dilemma is when a small tribe decides to add a full-service bar to their casino property.  In many communities the casino can provide some of the best entertainment in the safest environment, attracting a broad range of guests.   Revenues from bars in casinos are good.  Liquor is a high-margin product that can add to the spend per player in a small casino and provide a way to get people to the casino who normally might not go there.   Once there, they stay and play. 

Operational problems can arise when tribal factions, worried about problem drinking in their communities, attempt to limit the sale of liquor in the casino.  Again, a clear vision of why the casino exists must be shared and supported by all involved.  Tribal leaders and casino operators must come to the obvious conclusion:  if your casino is going to survive and thrive, tribal politics and a morality-police mentality cannot be part of the mix.

What you must commit to as a casino manager is providing a clean, safe environment, having well-trained staff, eradicating any illegal activity and trouble-makers, and creating an enjoyable entertainment experience for adult gamblers.  Successful casino gaming will never be bingo in the church basement.  I know from experience that with about 100 tribal gaming facilities in the state of Oklahoma, the competition for the customers is fierce.  Tribal leaders and casino operators must understand adult entertainment and commit to giving customers what they want, even when it may not fit exactly with the values of individual tribal members.

All this being said, it doesn’t mean that creating a positive image and being a positive influence in the communities where tribal casinos operate isn’t of paramount importance.  Participating in the community in a positive way can be successfully accomplished through a variety of means.  More about that in future installments.

–Copyright 2009 Davis Tripp.  No portion may be reprinted or used without permission of the author.  Contact davis@yourcasinocoach.com

Watch for weekly installments of Trials and Tribe-ulations.

Tags: , , , ,

Sunday, August 23rd, 2009 News and Views No Comments

We Coach You to a Winning Career!

Football Green

 Your Casino Coach© provides consulting services to clients throughout the United States.  Our clients range from new and seasoned casino managers to gaming boards of directors, tribal gaming leaders and high-potential casino professionals who aspire to casino management positions.  We provide a wide range of consulting services including:

 

 Casino Marketing, Operations, Community Relations and Human Resources Consulting

We put our experience to work for you by coaching you through the daily work of running a casino.  Trust our expertise to help you make an impact on your casino and its profits with innovative approaches to marketing, daily operations, community relations and staff management.

Regulatory Guidance for Indian Gaming

Our team’s years of experience help you understand, decode and comply with Minimum Internal Control Standards (MICS) and Tribal Internal Control Standards (TICS).

Executive Coaching

Let us help you take your career to the next level through a series of individual coaching sessions.  Individual coaching packages begin at just $99.

Casino Leadership Development

We design and deliver leadership development learning opportunities for casino managers,  gaming  boards, and tribal and casino oversight groups.

Casino Customer Service Training

To build your business, train your people to deliver exceptional internal and external customer service.  Your Casino Coach© can show you how.  Our interactive training is tailored to your casino’s needs.  No more asking your team to sit through long, boring and less-than-applicable training.   Participants leave ready to behave differently the next time they work!

Casino Executive Headhunting and Recruiting

Let Your Casino Coach© conduct a search for your next casino leader or send us your resume to add to our database of industry pros.

 Casino Start-Up Strategy and Implementation

We know start-ups!  Let us assist you and your leadership team when you are opening or expanding your casino operation.  We help you get buy-in from customers, employees and communities!

Contact us at coach@yourcasinocoach.com

Tags: , , , , , ,

Thursday, July 23rd, 2009 Coaching Services No Comments